Updated: Sep 1
Salesforce is a powerful customer relationship management (CRM) platform that has become a staple in the world of business. Whether you're a seasoned Salesforce professional or just getting started, there are plenty of books available to help you learn more about the platform and how to make the most of it.
1. "The Salesforce Administrator's Handbook" by Paul Goodey
This book is a comprehensive guide to Salesforce administration, covering everything from setting up and configuring your Salesforce org to creating custom fields and reports. It's a great resource for new Salesforce administrators, as well as experienced professionals looking to brush up on their skills.
2. "Salesforce.com For Dummies" by Tom Wong and Liz Kao
This book is a great introduction to Salesforce for those who are new to the platform. It covers the basics of Salesforce, including how to navigate the user interface, create and manage records, and customize your org. It's a great resource for getting started with Salesforce.
3. "The Salesforce.com Survival Guide" by Jason Atwood
This book is a must-read for anyone looking to implement Salesforce in their organization. It covers best practices for planning and executing a successful Salesforce implementation, as well as tips for optimizing your org for maximum performance.
4. "The Salesforce.com Administrator's Pocket Guide" by Paul Bakker and Suzanne Van Hove
This pocket guide is a handy reference for Salesforce administrators, covering everything from creating custom fields and reports to setting up workflow and approval processes. It's a great resource for those who need quick answers to common Salesforce questions.
5. "The Salesforce.com Developer's Handbook" by Andrew Fawcett
This book is a comprehensive guide to Salesforce development, covering everything from Apex programming to creating custom Visualforce pages. It's a great resource for experienced Salesforce developers, as well as those who are new to the platform.
6. "The Salesforce.com Service Cloud Handbook" by Michael Solomon
This book focuses on the Service Cloud aspect of Salesforce, which is a customer service and support platform. It covers best practices for implementing and optimizing a Service Cloud org, as well as tips for providing excellent customer service.
7. "The Salesforce.com Marketing Cloud Handbook" by Praveen Sengar
This book focuses on the Salesforce Marketing Cloud, which is a marketing automation platform. It covers best practices for implementing and optimizing a Marketing Cloud org, as well as tips for creating effective marketing campaigns.
8. "The Salesforce.com Platform: Proven practices for success" by Phil Weinmeister
This book covers best practices for developing and deploying applications on the Salesforce platform. It covers topics such as architecture, security, performance, and scalability. It's a great resource for experienced Salesforce developers looking to take their skills to the next level.
9. "Trailblazer: The Power of Business as the Greatest Platform for Change" by Marc Benioff
This book is written by the CEO of Salesforce, Marc Benioff, and it focuses on the role of business in driving positive social change. It covers Benioff's personal story and how he has built Salesforce into one of the world's most successful and socially responsible companies. He explains how businesses can use their resources, technology, and influence to make a positive impact on society and the world. This book is a must-read for anyone interested in learning more about the intersection of business and social impact.
In conclusion, these books are great resources for anyone looking to learn more about Salesforce and how to make the most of the platform. Whether you're new to Salesforce or a seasoned pro, these books offer a wealth of information and guidance to help you succeed. From administration to development and marketing, there's a book for every aspect of Salesforce. With the addition of "Trailblazer" by Marc Benioff, readers will gain an understanding of how business can be used as a platform for change.