SFDIFYAI chatbots and agents that finish the job.
SFDIFY builds AI chatbots and AI agents for websites, Instagram and internal tools: bots that answer questions, qualify leads, book appointments and hand off to a person when they should. We run this kind of automation in our own product, MuChat.
AI chatbot development services.
Website and support chatbots
Answers from your own content, details collected, and a ticket or booking opened when the bot cannot help.
Lead qualification bots
The right questions asked, answers scored, and good leads routed to sales while they are still interested.
Instagram and Messenger automation
Replies to comments, story mentions and DMs on Meta's official APIs, the way MuChat does for its customers.
AI agents that take actions
Agents that look things up, update records and trigger workflows through tools you approve, with every step logged.
Salesforce Agentforce
Agentforce set up and connected to your Salesforce data, from a Salesforce Consulting Partner.
Internal assistants
Assistants that answer your team from policies, docs and data, inside your portal, CRM or internal tools.
Instagram conversations answered automatically.
Businesses on Instagram get the same comments, story replies and DMs every day, and answering them by hand means slow replies and missed customers.
- Automation for comments, story replies and DMs
- Built on the official Instagram API
- Meta Tech Provider status
- A free plan and paid plans from $14 a month
MuChat answers Instagram conversations for its customers automatically. We use the same building blocks for client chatbots on websites, Instagram and internal tools.
See MuChatWhen to hire us, and when not to.
A good fit when
- ✓The same questions arrive every day by chat, DM, email or form.
- ✓Leads go cold because nobody answers fast enough.
- ✓You want the bot to hand off to a person instead of guessing.
- ✓The bot needs to act in your CRM, calendar or inbox, not only talk.
Probably not a fit when
- ×You get a handful of conversations a week. A person is cheaper.
- ×There is no content or policy yet for the bot to answer from.
- ×An off-the-shelf chat widget already does what you need.
From first call to launch.
Map the conversations
Collect real questions and decide the outcome each one should reach.
Design flows and guardrails
What the bot answers, what it asks, what it must never do, and when it hands off to a person.
Build and connect
Connect it to your site, inbox, CRM or calendar, then test it against real conversations.
Launch and review
Read transcripts, fix gaps, and track how many conversations end resolved or converted.
What drives the cost of an AI chatbot or agent.
A simple answer bot and an agent that takes actions are very different projects. These factors decide the effort.
Answers or actions
A bot that answers from your content is simpler than an agent that updates records or books times.
Channels
Each channel, such as your website, Instagram, Messenger or an internal tool, adds setup and testing.
Integrations
CRM, calendar, help desk and order systems each add work, more so without a clean API.
Content and guardrails
Collecting the right content, rules and handoff paths takes time and keeps the bot honest.
Volume
The number of conversations drives the monthly model cost, which routing and caching keep in check.
Built and run by SFDIFY.
OpenAI Select Partner
Selected by OpenAI as a Select Partner. We build assistants, agents and AI features on OpenAI's models, alongside Anthropic and Gemini.
Learn moreMuChat
Automates Instagram comments, story replies and DMs on the official Instagram API. Free plan, paid plans from $14 a month.
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Learn moreQuestions, answered.
What is the difference between a chatbot and an AI agent?
A chatbot mainly answers questions and collects information. An AI agent can also take actions, such as looking up an order, updating a CRM record or booking a time, using only the tools you allow.
Can a chatbot qualify leads for us?
Yes. The bot asks your qualifying questions, scores the answers and sends good leads to the right person or CRM stage, with the conversation attached.
Will the bot make things up?
It is grounded in your own content and told to say when it does not know and hand off to a person. Before launch we test it against real questions and review transcripts after.
Where can the chatbot live?
On your website, in Instagram or Messenger DMs, inside an internal tool, or in Salesforce through Agentforce.
How long does it take to build an AI chatbot?
A bot that answers from your content on one channel is a short project. Agents that take actions across several systems take longer. Projects typically start 2 to 4 weeks after the first call.
Can the bot work in more than one language?
Yes. Modern models answer well in many languages, and we test the bot in the languages your customers use.
How do we start?
Book a free first consultation and bring a few real conversations you want automated. We will suggest what a first bot should handle and what it should hand off.
